Frequently Asked Questions
Everything you need to know about your Orleans Shoe experience.
How do I determine my correct shoe size?
We provide a detailed size guide on every product page. Since fit can vary by style, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based chart for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the outsoles are unmarked; we recommend trying your shoes on a carpeted surface to avoid scuffing.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days. Once your order ships, you will receive a tracking number via email to monitor your delivery's progress.
Do you offer international shipping?
Yes, Orleans Shoe ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What materials are used in Orleans Shoe products?
We pride ourselves on using premium materials, including ethically sourced Italian leathers, sustainable suedes, and high-rebound cushioned insoles for maximum comfort.
Can I exchange my shoes for a different color or style?
Absolutely. If you would like a different color or model, simply initiate an exchange through our online portal within 30 days of receipt, provided the item is in its original condition.