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Returns & Exchanges
At Orleans Shoe, we want you to step out in confidence. If your new footwear isn't the perfect fit, you can return or exchange unworn items within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
2
Pack with Care
Place the unworn shoes in their original packaging and box to ensure they remain in pristine condition during transit.
3
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
4
Drop Off and Track
Hand your package to the designated carrier; you will receive a notification once your refund or exchange has been processed.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing